1. Overview
This Refund Policy explains how refunds work for paid Perfumind subscriptions. It should be read together with our Terms of Service. By purchasing a subscription you agree to this policy.
2. Merchant of Record
All payments are processed by Polar, which acts as the Merchant of Record for every Perfumind purchase. Polar handles billing, taxes, invoicing, and the processing of any refund. Perfumind never stores your card details.
3. Subscriptions and Billing
Paid plans are offered on a weekly or monthly basis and renew automatically at the end of each billing period until cancelled. The price and billing interval are shown at checkout before you confirm payment.
4. Refund Eligibility
Perfumind is a digital service delivered instantly upon purchase. Because access is granted immediately, subscription fees are generally non-refundable once the billing period has begun, except in the following cases:
- You are exercising a statutory right to a refund under the consumer-protection laws of your country (for example, the EU/UK right of withdrawal, where it has not been waived).
- You were charged in error, charged more than once for the same period, or charged after a valid cancellation.
- The Service was materially unavailable for an extended period due to a fault on our side.
Where a refund is required by applicable law, that legal right always takes precedence over this policy.
5. Right of Withdrawal (EU/UK)
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a purchase of digital services. By starting to use a paid feature during this period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully provided, to the extent permitted by law.
6. Cancellations
You can cancel your subscription at any time from your account settings or the billing portal. Cancellation stops future renewals; your paid access continues until the end of the period you have already paid for. We do not provide pro-rated refunds for the unused part of a billing period unless required by law.
7. How to Request a Refund
To request a refund or report a billing problem, contact us through our feedback page or email [email protected]. Refunds we approve are issued by Polar to your original payment method; the time to appear on your statement depends on your bank or card provider.
8. Free Plan
The free plan involves no charge and is therefore not subject to refunds.
9. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app notice, and the updated version will be posted on this page.
10. Contact
Questions about refunds? Visit our feedback page or write to [email protected].